⚠ Important
Account deletion is irreversible. Data cannot be recovered.
1. How to Delete
- In-App (Recommended)
Settings → Account Security → Delete Account. - Web Request
Submit via form below. Processed within 15 business days.
2. Data That Will Be Deleted
| Category | Details |
|---|---|
| Account | Email, ID, credentials |
| Profile | Name, birth, gender, city |
| AI Conversations | Questions, chat, AI responses |
| Favorites | Saved content, preferences |
| Avatar | Photos, CDN cache |
| Orders | Purchase history, subscription status |
3. Data That May Be Retained
- Refund & anti-fraud records
- Security audit logs
- Statutory accounting records
- Aggregated statistical data (anonymized)
4. Important Notes
- May not re-register with same email
- Lose all purchases and entitlements without refund
- Resolve pending orders first
- Identity verification required
5. Contact
Controller: Shenzhen Fanrise Digital Culture Technology Co., Ltd.
Email: appstore@fanrise.cn
Processing: 15 business days