This Agreement applies to Youra membership and related digital services on iOS and Android in domestic and international builds. Before purchasing, review the price, automatic renewal, cancellation, refund, and benefit information. Membership plans do not include complimentary Gems; Gems must be purchased separately.
1. Scope and Acceptance
This Agreement is entered into between you and Shenzhen Fanrise Digital Culture Technology Co., Ltd. (“we,” “us,” or “our”) for Youra membership services and forms part of the Youra Terms of Service. If this Agreement conflicts with the Youra Auto-Renewal Service Rules on an auto-renewal matter, the Auto-Renewal Service Rules control for that matter.
Before purchasing, you must read and understand this Agreement, particularly the provisions on pricing, automatic renewal, cancellation, refunds, benefit limitations, the nature of AI content, limitations of liability, and dispute resolution. This Agreement takes effect after you provide express agreement on the purchase page and complete confirmation through the applicable payment provider.
Youra is intended only for users aged 18 or older. You must make purchases using an Apple ID, Google account, WeChat Pay account, Alipay account, or other payment method that you are authorized to use.
2. Free Experience and Membership
Eligible new users may receive ten free conversations with the AI fortune-telling assistant. This allowance does not require a payment method, is not an auto-renewing trial, and will not automatically charge you or convert to a membership when exhausted.
A conversation generally means one valid question submitted by the user followed by one valid system response. If no valid response is generated because of a system failure, the allowance should not be deducted or should be restored within a reasonable time. The remaining allowance shown in the app and recorded by our server is controlling.
The free allowance is for the recipient account only and may not be transferred, sold, divided, converted to cash, or repeatedly obtained through bulk registrations or similar methods.
3. Plans and Pricing
Youra may offer auto-renewing monthly or annual memberships and non-renewing one-time plans, such as access for one month or one year. Available plans, names, and benefits are those displayed on the purchase page at the time of purchase.
The actual price, taxes, currency, discount, and billing period are shown on the applicable payment confirmation page. This Agreement does not state fixed prices and does not replace the prominent price and billing-period disclosures required on the purchase page.
Membership plans do not include complimentary Gems. Gems are purchased separately as in-app products. Youra does not offer weekly auto-renewing subscriptions or weekly one-time membership plans. If the purchase page conflicts with this Agreement, stop the purchase and contact appstore@fanrise.cn.
4. Membership Benefits
AI assistant conversations: while membership is active, members may continue conversations without a numerical conversation limit, subject to fair use, system capacity, risk controls, safety rules, and restrictions on abuse.
Book of Answers: members may use the Book of Answers without spending Gems while membership is active.
Deep analysis: each membership period includes two deep analyses, which may be allocated between natal analysis and annual forecast analysis. After those uses are exhausted, the price shown on the applicable page is charged in Gems. Natal analysis is also subject to product rules such as one successful report per profile for the same tier.
Benefits are available only during the applicable membership period. Compatibility readings, naming, date selection, and other services may require additional Gems. Any additional charge must be clearly displayed before confirmation.
Gems are digital benefits used only within the platform. They are not legal tender and cannot be redeemed for cash, resold, or transferred. Acquisition, permitted uses, deductions, and refund effects are governed by the applicable Gems rules and purchase-page disclosures. Starting or renewing a membership does not automatically increase the Gems balance.
5. Activation, Timing, and Restoration
International Android purchases use Google Play Billing with RevenueCat assisting verification. International and domestic iOS purchases use Apple App Store with RevenueCat assisting verification. Domestic Android purchases use WeChat Pay or Alipay. Benefits begin after payment is confirmed and we receive a valid purchase or transaction credential. If activation is delayed, try restoring the purchase or contact support.
The membership period is determined from the start, expiration, paused, grace-period, account-hold, refund, revocation, and cancellation status recorded by the payment provider and our servers. Device time, screenshots, and local cache do not determine final subscription status.
When changing devices within the rules of the same payment account or Youra account, active benefits may be restored after account consistency is verified. Membership may not be transferred, sold, rented, or shared across Youra accounts.
6. Automatic Renewal and Cancellation
An auto-renewing plan continues until you cancel it or the payment provider or we lawfully terminate it. Authorization, charges, notices, price changes, and cancellation are described in the Youra Auto-Renewal Service Rules.
Manage the subscription or recurring payment through the original purchase channel: Apple subscription management, Google Play Subscription Center, the applicable WeChat Pay or Alipay management page, or the in-app instructions. Uninstalling Youra, signing out, stopping use, or deleting a Youra account does not automatically cancel a subscription or recurring payment maintained by the payment provider.
Cancellation generally takes effect at the end of the current paid period. You may continue using paid membership benefits until then unless applicable law or the payment provider’s rules provide otherwise.
7. Prices, Taxes, and Promotions
The applicable payment provider displays and collects the actual price and taxes on the purchase confirmation page. Amounts may differ from marketing materials due to region, tax rate, exchange rate, promotion, or platform policy.
We may lawfully adjust future prices or plans but will not retroactively change a completed one-time purchase. Auto-renewal price changes are notified in advance through the applicable legal and platform process. Where consent is required, renewal cannot occur at the new price without that consent.
Discounts and promotions may be limited by eligibility, time, region, account, or number of uses. Material conditions must be clearly displayed before participation.
8. Refunds, Reversals, and Chargebacks
For purchases made through Apple, Google Play, WeChat Pay, or Alipay, first use the applicable platform’s refund or support process. Unless platform rules, applicable law, or this Agreement provide otherwise, canceling a subscription generally does not produce a prorated refund for the current period.
For duplicate charges, unauthorized purchases, undelivered services, or other situations in which a refund is legally required, we will cooperate with the applicable payment provider. A statement that payments are nonrefundable does not exclude rights provided by law.
After a refund, reversal, chargeback, or invalid purchase, we may withdraw the corresponding benefits and reasonably account for services already consumed to the extent permitted by law, but we will not restrict lawful refund or appeal rights.
9. Fair Use and Service Changes
“Unlimited conversations” means normal personal use and does not authorize automated access, scraping, bulk generation, account sharing, circumvention of limits, or activity that impairs service for others. We may apply reasonable rate limits, queues, safety review, and anti-abuse controls.
Some benefits may be temporarily unavailable because of maintenance, security, upgrades, third-party services, force majeure, or legal requirements. If a core paid benefit is materially and continuously reduced, we will provide notice and an appropriate remedy such as replacement benefits, an extension, or a refund as required by law.
We do not use unilateral interpretation to exclude statutory rights. If the membership page, purchase page, and this Agreement conflict regarding the same benefit, they are interpreted consistently with law and the user’s reasonable purchase expectations.
10. AI Content and Important Decisions
Astrology, divination, and other AI-generated content from Youra is for entertainment, self-exploration, and cultural reference only. It may be inaccurate, incomplete, or unsuitable for an individual user.
AI content is not medical, psychological, legal, financial, investment, or other professional advice and must not be the sole basis for major life, health, property, or safety decisions. Membership does not make a prediction certain or give the content professional status.
In a health or safety emergency or where there is a risk of self-harm, contact local emergency services or a qualified professional rather than relying on Youra.
11. Account Termination and Membership
If a user seriously violates the Terms of Service or engages in fraud or abuse, we may lawfully issue a warning, restrict service, or terminate the account, explain the reason, and provide an appropriate appeal path. Account action does not remove a refund obligation imposed by law.
Before deleting a Youra account, manage the subscription or recurring payment through the applicable payment provider. The provider may continue billing after account deletion while membership benefits may become unusable because the account data has been deleted. The deletion confirmation page must prominently explain this.
If the service permanently ends, we will handle active memberships under applicable law, payment-provider rules, and the unperformed portion of the service, and provide necessary notice.
12. Governing Law, Consumer Rights, and Disputes
This Agreement is intended to be governed by the laws of the People’s Republic of China, without excluding mandatory consumer-protection, auto-renewal, privacy, or refund rights in the user’s location.
Contact appstore@fanrise.cn to attempt an amicable resolution. If that fails, dispute resolution and court jurisdiction will be determined based on the actual seller, payment merchant information, and applicable law.
If any provision is held invalid or unenforceable, the remaining provisions remain effective. The affected provision is adjusted, to the extent permitted by law, to the closest lawful effect to its original purpose.
13. Updates and Contact
We may update this Agreement when products, prices, law, or payment-platform rules change. A change that materially disadvantages users will be communicated in advance through the app, email, SMS, or another prominent method, and renewed consent will be obtained where legally required.
Operator: Shenzhen Fanrise Digital Culture Technology Co., Ltd. Email: appstore@fanrise.cn. Address: Room B066, 6/F, Building W2-A, High-Tech Industrial Village, No. 025 Gaoxin South 4th Road, Nanshan District, Shenzhen 518063, China.