Learn how we collect, use, retain, and protect your information.
1. Scope and Data Controller
This Policy applies to services provided by Shenzhen Fanrise Digital Culture Technology Co., Ltd. through the Youra mobile application for iOS and Android, account services, AI content generation, legal pages on our website, and customer support. The application package names are cn.fanrise.youra for the domestic version and global.fanrise.youra for the international version.
Youra is offered to eligible users in China and other regions where it is made available through the applicable app stores. It is intended only for users aged 18 or older. If you do not agree to this Policy, do not register for or use Youra.
2. Information We Process
Account and authentication information: email address for international login, mobile number for domestic login, WeChat Open Platform identifier for domestic WeChat login, account identifiers, verification-code security information, nickname, avatar, and login logs.
Profile information: name, gender, date of birth, time of birth, and city, used for astrological charts and personalized responses.
AI and user content: divination questions, chat content, necessary birth information, relevant conversation history, AI output, history, and favorites.
Avatar: the avatar image compressed on your device. We do not upload the original image or read other images in your photo library.
Purchases and subscriptions: product ID, order number, payment or transaction receipt, subscription status, purchase and expiration times, refund and revocation status, and internal user ID. Apple, Google Play, RevenueCat, WeChat Pay, or Alipay may also process necessary transaction information under their own rules.
Analytics and device information: after you agree to this Policy through the login flow, Umeng U-App may process usage events, IP address, device and app identifiers, device model, operating-system information, and network information for analytics, stability, security, and product improvement.
Security and request records: login time, IP address, API status, audit logs, reports, and records of data-export and account-deletion requests.
3. Permissions
Camera: requested only when you actively take an avatar photo. System photo picker: accesses only the avatar image that you select.
Microphone, automatic location, and push notifications are not enabled or requested in the current version. Contacts, advertising ID, and MANAGE_EXTERNAL_STORAGE are not requested or used.
4. AI Processing
To generate a response, we send the minimum information needed for that response, including the divination question, date and time of birth, gender, city, and necessary chat context, to Alibaba Cloud Model Studio / Qwen. We do not send your name, email address, mobile number, avatar, or internal user ID to the model. Unless we obtain separate express consent, Youra does not use user content to train models.
5. Service Providers and Data Recipients
Alibaba Cloud ECS, RDS, and private OSS: application hosting, databases, compressed avatars, and backups located in China.
Alibaba Cloud Model Studio / Qwen: the minimum fields required to generate AI content.
Alibaba Cloud DirectMail: transactional email verification codes for login and account deletion for international users, involving email address, verification code or link, delivery status, and necessary logs.
Alibaba Cloud SMS: transactional SMS verification codes for domestic login and account deletion. Messages are delivered through China Mobile, China Unicom, or China Telecom and involve the mobile number, verification code, and necessary delivery logs.
WeChat Open Platform: authorization and identifier information required for WeChat login in the domestic version.
Umeng U-App: usage analytics, initialized only after you agree to this Policy and complete login, and declared according to the actual configuration of each store build.
RevenueCat: verification of Apple App Store and Google Play subscription and in-app purchase status.
Apple App Store and Google Play Billing: subscription and in-app purchase payment and verification for the applicable channel.
WeChat Pay and Alipay: payment processing for the domestic Android version and other applicable scenarios.
Through contracts and necessary technical and organizational measures, we require service providers to process information only for agreed purposes and to provide a level of protection no lower than that described in this Policy and required by applicable platform rules.
6. Storage Location and International Transfers
Our application servers, databases, private OSS, and backups are located in China, primarily in Shenzhen. Information from international users may be transferred to and stored in China. Apple, Google Play, RevenueCat, WeChat, Alipay, and other providers may process information in countries or regions where their infrastructure is located. We implement contracts, access controls, and security measures as required by applicable law. We do not currently enable overseas or cross-border backups.
7. Retention
Account, profile, birth information, AI conversations, history, favorites, and avatars are retained while the account remains active and are handled under our deletion rules after individual deletion or account deletion.
Email and SMS verification codes expire in approximately ten minutes, and related logs are retained for up to 30 days. Login, security, administrative audit, and AI-content report records are generally retained for 180 days.
After identity verification, account data is deleted within 15 business days, except for records that must be retained by law. Order, refund, tax, and anti-fraud records are currently retained for five years, subject to confirmation or adjustment by our finance or legal teams.
8. Your Rights and Account Deletion
In the app, you may access and modify your profile, delete individual AI conversations and history, remove favorites, replace or delete your avatar, withdraw optional consent, and delete your account. Data-export requests may be submitted to appstore@fanrise.cn.
You may initiate account deletion directly in the app or apply through appstore@fanrise.cn. When account deletion is complete, we will send a completion notice to the email address you provided or that is associated with your account. Deleting your Youra account does not automatically cancel an active subscription or recurring payment with Apple, Google Play, WeChat, or Alipay.
9. Minors
Youra is intended only for users aged 18 or older, and users are required to confirm their age during registration. If we learn that a user is under 18, we will stop providing the service and delete the relevant personal information. A parent or guardian may contact us at appstore@fanrise.cn.
10. Information Security
Public APIs use HTTPS/TLS; verification codes expire quickly and are subject to attempt limits; databases and object storage use access controls; secrets are not embedded in the frontend; production and test environments are separated; employee access follows least-privilege principles; and we maintain incident-response and legally required notification procedures.
11. Sale, Advertising, and Additional Information for U.S. Users
We do not sell personal information, provide it to data brokers, use advertising IDs, conduct cross-app targeted advertising, display third-party advertising, or send marketing emails.
Subject to applicable state law, U.S. users may request information, access, correction, deletion, or a copy of their data, and may appeal a decision denying a request. We do not discriminate against users for exercising their privacy rights.
12. Updates and Contact
We will notify users of material changes through an in-app notice, email, SMS, or another appropriate method and obtain renewed consent where required.
Data controller: Shenzhen Fanrise Digital Culture Technology Co., Ltd. Contact email: appstore@fanrise.cn. This address currently handles both store and privacy matters; if a separate privacy address is introduced, this Policy will be updated. Telephone: 16620016086. Address: Room B066, 6/F, Building W2-A, High-Tech Industrial Village, No. 025 Gaoxin South 4th Road, Nanshan District, Shenzhen 518063, China.