These Rules apply to Youra auto-renewing memberships, such as monthly and annual plans. One-time plans and free conversation allowances are not covered. Auto-renewal does not include complimentary Gems.
1. Nature and Scope
These Rules supplement the Youra Membership Agreement and apply specifically to monthly, annual, and other auto-renewing memberships. They do not apply to one-time plans or the allowance of ten free AI assistant conversations.
Auto-renewal means that, unless you cancel before the next renewal, the applicable payment provider will continue charging the price then in effect at the billing frequency you selected. Youra does not offer weekly auto-renewing subscriptions.
The purchase page and payment confirmation page must each clearly display and require confirmation of the price, currency, billing period, automatic renewal, cancellation method, and other material conditions. A checkbox must not be preselected, and authorization must not be obtained through concealment, deception, or coercion.
2. Auto-Renewing Plans
Youra may offer auto-renewing monthly and annual plans. The plans available at a particular time are those shown on the purchase page.
These plans do not include complimentary Gems. The actual charge, taxes, currency, renewal date, and promotional eligibility are shown by the payment provider when you confirm the purchase and on its subscription or payment-management page. For an annual plan, Youra must not emphasize an equivalent monthly price while making the total annual charge less prominent.
3. Authorization, Charges, and Subscription Period
By selecting an auto-renewing plan and confirming through the applicable payment provider, you authorize that provider to charge your linked payment method at the start of each new period until you cancel or the subscription is lawfully terminated. International Android subscriptions use Google Play with RevenueCat assisting verification; international and domestic iOS subscriptions use Apple App Store with RevenueCat assisting verification; domestic Android subscriptions use WeChat Pay or Alipay.
The payment provider may authorize or process payment before the renewal date. Refer to the next charge date shown on the subscription or payment-management page and cancel before that date. To reduce the risk of processing delay, we recommend canceling at least 24 hours in advance.
After a successful renewal, the membership term is extended by the original period. Renewal does not grant or add Gems; Gems are obtained only through a separate purchase.
4. Renewal Notices and Confirmation Information
Before activation, the purchase page must prominently display near the confirmation button the plan name, total charge, period, fact of automatic renewal, cancellation path, principal benefits, and links to the applicable agreements.
After activation, the payment provider supplies the receipt and subscription or payment-management information. We may also send confirmations and legally required renewal reminders through in-app messages, account email, SMS, or another appropriate method.
For annual subscriptions, price increases, conversion of a free or discounted period to a paid subscription, and other situations required by law, we will work with the payment provider to give a clear notice within the required period. A reminder does not limit your right to cancel at any time.
5. Canceling Auto-Renewal
Google Play: in Google Play, go to Payments & subscriptions, then Subscriptions, and select Youra, or use the system subscription-management entry. Menu names may change.
Apple App Store: on the device, go to Settings, Apple ID, and Subscriptions, select Youra, or use the system subscription-management entry. Menu names may change by operating-system version.
WeChat Pay or Alipay: use the payment order, automatic-payment or recurring-subscription management entry in WeChat or Alipay, or follow the in-app purchase-page instructions. The exact path is determined by the current WeChat or Alipay interface.
The cancellation entry must be prominent, easy to use, and capable of completion online. Users must not be required to call, mail documents, or complete steps materially more burdensome than activation.
After successful cancellation, future periods are not charged. Unless applicable law, payment-provider rules, or an immediate refund provides otherwise, membership benefits generally remain available until the end of the current paid period.
Uninstalling the app, signing out, disabling a device, deleting a Youra account, or stopping use does not automatically cancel a subscription or recurring payment maintained by a payment provider. Before account deletion, Youra must prominently remind the user to cancel first.
6. Price Changes
We may adjust future auto-renewal prices, but must give advance notice under applicable law and payment-platform procedures. The notice must state the old price, new price, effective date, billing period, and cancellation method.
If the payment provider or applicable law requires express consent to a price increase, a subscription must be canceled before the new price takes effect or continue at the old price if permitted by the platform when consent is not given. It must not renew at the new price without the required consent.
Price reductions, tax changes, exchange rates, and regional price differences are handled under the payment-provider rules and purchase-page disclosures. A change must not retroactively increase the charge for a completed period.
7. Failed Charges, Grace Periods, and Account Hold
If renewal fails because of insufficient funds, an invalid payment method, risk controls, or another reason, the payment provider may retry the charge and may provide a grace period or account-hold period. Its duration and handling depend on the provider’s then-current rules and subscription status.
Whether benefits continue during a grace period depends on the valid status returned by the payment provider and our published product rules. When a subscription enters account hold, expires, is revoked, or is refunded, we may suspend or terminate the corresponding benefits.
After you update the payment method and the provider successfully restores the subscription, benefits may be restored according to the valid status. We will not charge twice for the same valid period.
8. Refunds, Duplicate Charges, and Unauthorized Purchases
Canceling auto-renewal generally stops future charges and does not automatically produce a refund for the current period. You may apply under the refund or support policy of Apple, Google Play, WeChat Pay, or Alipay. Any more favorable right under applicable law remains unaffected.
For duplicate charges, unauthorized purchases, an incorrect amount caused by a technical error, or undelivered service, contact the payment provider or appstore@fanrise.cn. We will check the order number, transaction credential, and subscription status and assist within our responsibilities.
After a refund or reversal, the corresponding membership benefits may be withdrawn. Consumer remedies provided by law are not excluded by a platform rule or these Rules.
9. Free Experience and Promotions
The current allowance of ten free AI assistant conversations is a non-subscription experience, requires no payment method, and does not automatically charge at expiration. It is therefore not an auto-renewing free trial.
If we introduce a free trial or discount period that automatically converts to paid service, we must prominently disclose the trial duration, conversion date, price after conversion, billing period, and cancellation method before confirmation and obtain separate, express authorization as required by law.
If a user cancels before the trial or discount period ends, no later subscription charge should occur unless the purchase page provides a different lawful and clear disclosure.
10. Updates, Consumer Rights, and Contact
We may update these Rules when products, prices, payment-platform policies, or laws change. A change that materially disadvantages an existing subscriber will be communicated prominently in advance, and renewed consent will be obtained where required by law or the platform.
These Rules do not limit non-waivable consumer-protection, auto-renewal, refund, or privacy rights in the user’s location. A conflicting provision does not apply to the extent of the conflict.
Operator: Shenzhen Fanrise Digital Culture Technology Co., Ltd. Email: appstore@fanrise.cn. Address: Room B066, 6/F, Building W2-A, High-Tech Industrial Village, No. 025 Gaoxin South 4th Road, Nanshan District, Shenzhen 518063, China.